Welcome to the GuruKripa Tour & Travels . This Site is provided by us solely to assist
customers in gathering travel information, determining the availability of travel-related
services, making legitimate reservations or otherwise transacting business with travel suppliers,
and for no other purposes. Use of the Site is governed by the following Terms & Conditions. By
using the Site, whether to review information or to book travel reservations (through this Site or
telephone with our call center), or for any other purpose, you agree to these Terms & Conditions
and agree they control any travel reservations made with us. If you do not agree with any part of
these Terms & Conditions, you must not use the Site or book travel reservations with us. We
reserve the right to amend these Terms & Conditions at any time without prior notice. All
amended terms automatically take effect when these Terms & Conditions are updated. Your
continued use of the Site following the posting of changes to the Terms & Conditions will mean
you accept those changes. Please return to this page periodically to review any changes.
Any and all statements made in these Terms & Conditions related to GuruKripa Tour & Travels
are also made on behalf of our subsidiaries, parent companies and affiliates including all
GuruKripa Tour & Travels does not act as principal but makes arrangements with third-party
vendors , such as, but not limited to hotels, car rental agencies, tour operators, activities
GuruKripa Tour & Travel acts as a service provider that provides value added services to third-
party vendors and consumers. GuruKripa Tour & Travel has no control over and assumes no
liability for the actions of the third-party vendors from whom it obtains travel products or
Except as expressly stated herein, GuruKripa Tour & Travel assumes no responsibility for
actions relating to travel services beyond the control of GuruKripa Tour & Travel or its
employees. GuruKripa Tour & Travel is not responsible or liable for any act, error, omission,
injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof,
which may be occasioned through neglect, or default or any other act or inaction of any vendor
of travel products and services.
The information, products and services offered on or through the site and by GuruKripa Tour &
Travel.Com and any third-party sites are provided as is and without warranties of any kind either
express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all
warranties, express or implied, including, but not limited to, implied warranties of
merchantability and fitness for a particular purpose. We do not warrant that the site or any of its
functions will be uninterrupted or error-free, that defects will be corrected, or that any part of this
site. We do not warrant or make any representations regarding the use or the results of the use of
the site or materials on this site or on third-party sites in terms of their correctness, accuracy,
timeliness, reliability or otherwise. Your use of this website is entirely at your own risk.
You agree at all times to defend, indemnify and hold harmless GuruKripa Tour & Travel its
affiliates, their successors, transferees, assignees and licensees and their respective parent and
subsidiary companies, agents, associates, officers, directors, shareholders and employees of each
from and against any and all claims, causes of action, damages, liabilities, costs and expenses,
including legal fees and expenses, arising out of or related to your breach of any obligation,
warranty, representation or covenant set forth herein.
Accuracy of Information. Although we strive to ensure the accuracy of the information found on
this website, neither we, nor our affiliates, licensees, suppliers, or agents, can be held responsible
by you for the accuracy of such information. It is solely your responsibility to evaluate the
accuracy, completeness, and usefulness of all information provided on this website.
Intellectual Property Rights
This Site and all the materials available on the Site are the property of us and/or our affiliates or
licensors, and are protected by copyright, trademark, and other intellectual property laws. You
may not use the Site or the materials available on the Site in a manner that constitutes an
infringement of our rights or that has not been authorized by us. More specifically, unless
explicitly authorized in these Terms of Service or by the owner of the materials, you may not
modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative
works, exploit, or distribute in any manner or medium (including by email or other electronic
means) any material from the Site. You may, however, from time to time, download and/or print
one copy of individual pages of the Site for your personal, non-commercial use, provided that
you keep intact all copyright and other proprietary notices.
Limitation of Liability
Under no circumstances, including, but not limited to, negligence, shall we, our subsidiary and
parent companies or affiliates be liable for any direct, indirect, incidental, special or
consequential damages that result from the use of, or the inability to use, the site, including its
materials, products, or services, or third-party materials, products, or services made available
through the site, even if we are advised beforehand of the possibility of such damages. (because
some states do not allow the exclusion or limitation of certain categories of damages, the above
limitation may not apply to you. In such states, our liability and the liability of our subsidiary and
parent companies or affiliates is limited to the fullest extent permitted by such state law.) you
specifically acknowledge and agree that we are not liable for any defamatory, offensive or illegal
conduct of any user. If you are dissatisfied with the site, any materials, products, or services on
the site, or with any of the site's terms and conditions, your sole and exclusive remedy is to
discontinue using the site and the products, services and/or materials.
This site is continually under development and company makes no warranty of any kind, implied
or express, as to its accuracy, completeness or appropriateness for any purpose.
GuruKripa will process the ticket cancellation request from customers subject to the cancellation
and refund policy of the respective bus operator. The cancellation fee may differ for each bus
However, We DO NOT take any liability for the Bus and Cab Seat Tickets:
- The bus/cab operator's bus/cab not departing from/reaching the pick-up point or destination on time;
- The bus/cab operator's employee/s being rude to You;
- The bus/cab operator's bus/cab seats or the journey not being up to Your expectation;
- The bus/cab operator modifying and/or cancelling your bus ticket reservation partially or
completely due to unavoidable reasons as described in the following clauses;
- Your baggage getting lost/stolen/damaged;
- The bus/cab operator changing a customer's seat at the last minute to accommodate a female /
- Bus/Cab departing without You boarding the bus/cab, while You were waiting at the wrong
boarding point (please call the bus/cab operator to find out the exact boarding point if you are not
a regular travelers of a particular bus/cab operator);
- The bus/cab operator changing the boarding point and/or using a pick-up vehicle at the boarding
point to take the passengers to the bus/cab departure point;
- The bus/cab operator not permitting Your baggage beyond a limit determined at the bus
operator’s sole discretion.
Any personally identifiable data about you which we collect from you on this website, including
without limitation, personally identifiable data about you collected during any registration
Links. This website may contain links to other Internet websites and online resources. Links on
this website to other websites or resources shall not be construed as endorsement, control, review
or approval of such other websites by us. You acknowledge and agree that we shall not be held
responsible for the legality, accuracy, or inappropriate nature of any content, advertising,
products, services, or information located on or through any other websites, nor for any loss or
damages caused or alleged to have been caused by the use of or reliance on any such website or
content. Further, the treatment of user data by the operators of third party websites may be
different from our treatment of user data. For details regarding such operators' treatment of data
about users, you must review their privacy policies or terms and conditions of use or contact
them for this information.
to facilitate and track your use of services offered on this website and in connection with our e-
mail communications & Advertisement. For more information on our use of such technology,
We may disclose your personally identifiable information not limited to email address, if we
reasonably believe we are required to do so by law, regulation or other government authority.
We will not sell your personally identifiable information not limited to email address to any
other company or organization except we may transfer your personally identifiable information
to a successor entity upon a merger, consolidation or other corporate reorganization in which
GuruKripa Tour & Travel participates or to a purchaser of all or substantially all of GuruKripa
Tour & Travel's assets. Such successor entity shall be bound by the terms and conditions of this
Availability of this Website. This website is usually available 24 hours a day, 7 days a week.
However, we retain the right to make this website unavailable from time to time for any reason
or no reason. We shall not be liable for any damages arising from any interruption, suspension,
or termination of this website. We hold the authority not to serve you at anytime of the day/night.
Void Where Prohibited. Although this website is accessible worldwide, not all products or
services discussed or referenced in this website are available to all persons or in all geographic
locations or jurisdictions. In addition, restrictions may apply to use of products or services
obtained in one jurisdiction in other jurisdictions. Those who choose to access this website do so
on their own initiative and at their own risk, and are responsible for compliance with their local
laws, if and to the extent such local laws are applicable. You may not use or export the Site
Materials or products and services available through this website in violation of applicable
export laws and regulations. We, and our affiliates, licensees, suppliers and agents, reserve the
right to limit the availability of this website and/or the provision of any product or service to any
person, geographic area or jurisdiction we or they so desire, at any time and in our or their sole
Applicable Law. GuruKripa Tour & Travel hereby expressly disclaims any implied warranties
imputed by the laws of any jurisdiction or country other than those where it is operating its
offices. GuruKripa Tour & Travel considers itself and intends to be subject to the jurisdiction
only of the courts of Delhi & Meerut (UP), 250001, India.
User(s) means any individual or business entity/organization that legally operates in India or in
other countries, uses and has the right to use the Services provided by GuruKripa Tour & Travel.
Our Services are available only in India and to those individuals or companies who can form
legally binding contracts under the applicable law. Therefore, user(s) must not be a minor as per
Indian Law; i.e. user(s) must be at least 18 years of age to be eligible to use our Services.
Booking Acceptance Please note that there may be certain booking that we are unable to
accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any
bookings for any reason. Some situations that may result in your booking being canceled include
limitations of available cabs / services providers, inaccuracies or errors in product or pricing
information, or problems identified by our credit and fraud avoidance department. We may also
require additional verifications or information before accepting any booking. We will contact
you if all or any portion of your booking is canceled or if additional information is required to
accept your booking. If your booking is canceled after your credit card has been charged, we will
issue a full refund of all charges.
Cancellation and Refund Policy
- You may cancel or change your booking any time by using online link / phone / email up-to 72
hours prior to pickup date and time.
You may charged 25% of total amount if cancel your booking within 24 hrs in one way and
Local city Cab Rental.
You may charged 25% of total amount if cancel your booking within 72 hrs in Multicity Cab
In event of cancellation within 24 hours of pick-up time Rs. 250 will be charged for Small Cab
Rs. 500 for Family Cab & Tempo Traveler and rest will be refunded.
The refund will be processed within 5 to 7 working days and will be transferred to the
customerâ€™s bank account only after receiving all required information in order to process
refund. No cash refund requests are entertained.
Special instructions :
Driver & car details will be sent to the you by us approximately before an hour from
the pick up time by SMS, and email, In some cases the driver or an associate of
GuruKripa Tour & Travel may also call in advance to reconfirm with the you.
Reservation confirmation email clearly indicates the items including on your
reservation. Any amount over and above this both in terms for distance and duration
and other items such as night charges, driver allowance, toll, taxes, state taxes, charges
on for extra Kms consumed if applicable, charges for extra hours consumed if
applicable parking charges etc which are not included in the reservation amount have to
be paid directly to the driver as mentioned in confirmation email.
In case of any dispute with the driver the you should reach out to us via phone / email
and provide reservation number mention the subject of dispute.
Any extra charges applicable have to be paid to the directly in cash to the driver.
Use of Cabs:
The following Terms & Conditions shall apply to customers / passengers utilizing the
Services offered by the GuruKripa Tour & Travel for the hiring of cabs:
The customer shall pay the cab fare, parking charges, toll charges, state taxes,
additional night surcharge (where applicable) and any fee or levy presently payable or
hereinafter imposed by the law or required to be paid for availing of the cab Services.
The customer agrees and accepts that the use of the Services provided by the
GuruKripa Tour & Travel is at the sole risk of the Customer, and further acknowledges
that the Company disclaims all representations and warranties of any kind, whether
express or implied.
The customer also agrees to that:
the cab will not be used for wedding, reception or party purposes where the cab
needs to be decorated. Please call our call center for such services.
extra charge may be levied for certain destinations and / or routes especially
through hilly or mountainous areas and / or char dham yatra and / or Hemkunt
extra night driving charges Rs.150/- may be levied if the customer asked to the
driver for drive between 8 PM to 6AM.
air conditioner may be switched off during cab is traveling through hilly or
the cab engine may be switched off while waiting.
The customer shall ensure that he/she will not indulge in any of the following activities
while in a cab:
Smoking or consuming any kind of intoxicants inside the cab. The driver has the
right to refuse the pick-up or ask the customer to alight the cab if the customer is
found to be in an intoxicated state or is found misbehaving with other passengers
or the driver, or is causing a nuisance.
Littering the cab
Soiling or damaging the seats and/or any other interiors of the cab.
Misusing, soiling or damaging any of the devices (technical/non-technical) in the
Asking the driver to break any Traffic/RTO/City Police and/or government rules
for any purpose. The driver has the right to refuse such a request by the
customer. The driver also has the right to refuse such a pick-up or ask such
customer(s) to alight from the cab.
Pressurizing the driver to overload the boot space of the cab with luggage. The
customer shall not be generally allowed to use the seating area of the cab for
placing any kind of luggage.
The customer agrees and acknowledges that the use of the Services offered by
GuruKripa Tour & Travel is at the sole risk of the customer and that Company disclaims
all representations and warranties of any kind, whether express or implied as to
condition, suitability, quality, merchantability and fitness for any purposes are excluded
to the fullest extent permitted by law.
Without prejudice to the above, the GuruKripa Tour & Travel makes no representation
or warranty that:
the Services will meet the customer's requirements;
the Services will be uninterrupted, timely, secure, or error-free.
The GuruKripa Tour & Travel shall not be responsible or liable for any loss or damage,
howsoever caused or suffered by the Customer arising out of the use of cab service
offered by Company or due to the failure of GuruKripa Tour & Travel to provide Services
to the Customer for any reason whatsoever including but not limited to the Customer's
non-compliance with the Services' recorded voice instructions, malfunction, partial or
total failure of any network terminal, data processing system, computer or
telecommunications system or other circumstances whether or not beyond the control of
GuruKripa Tour & Travel or any person or any organization involved in the above
mentioned systems. GuruKripa Tour & Travel will not be liable for any damages of any
kind arising from the use of the Service offered by the GuruKripa Tour & Travel,
including, but not limited to direct, indirect, incidental, punitive, and consequential
If any passenger if misses the train or flight or bus, GuruKripa Tour & Travel will not be
liable for any compensation. The customer shall make an alternate arrangement if the
cab has not reached due to any reason.
The GuruKripa Tour & Travel is hereby authorized to use the location based information
provided by any of the telecommunication companies when the Customer uses the
mobile phone to make a cab booking. The location based information will be used only
to facilitate and improve the probability of locating a cab for the Customer.
The GuruKripa Tour & Travel shall be entitled at any time without giving any reason to
terminate the booking of cabs done by the Customer.
The Company encourages all its customers to take full responsibility of his/her items. In
case of lost items inside the cab during the journey, Company will try to locate the items
on a "best-effort" basis but is not responsible for the same in case of loss or damage to
If the Customer leaves any goods in the cab or has any complaint in respect of the
Services or the use of the cab, the Customer has to inform GuruKripa Tour & Travel of
the same in writing within 4 hours of using the cab or the Services of GuruKripa Tour &
The GuruKripa Tour & Travel shall not be liable for any conduct of the drivers of the
cabs. However, the GuruKripa Tour & Travel encourages you to notify it of any
complaints that you may have against the driver of any cab that you may have hired
using the GuruKripa Tour & Travel's Services.
All the calls made to the GuruKripa Tour & Travel call centre are recorded by the
GuruKripa Tour & Travel for quality and training purposes.
Many vehicles registered with the GuruKripa Tour & Travel are continuously tracked
using GPS for security reasons only.
It is expressly made clear to you hereby that the GuruKripa Tour & Travel does not own
any cabs nor does it directly or indirectly employ any drivers for the cabs. Cabs and
drivers are all supplied by third parties and the GuruKripa Tour & Travel disclaims any
and all liability in respect of the drivers and the cabs alike.
The GuruKripa Tour & Travel have right to use the customer contact information for its
own marketing purposes. The GuruKripa Tour & Travel may send regular SMS updates
to the mobile numbers registered with it.